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India's consumer-protection framework has an AI blind spot
Aug 31, 2026
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India's consumer-protection framework has an AI blind spot

India’s Consumer Protection Act, 2019, lacks specific rules for AI tools. Experts say users of free services might not qualify as consumers. Ketan Mukhija said, "A person paying for a premium AI chatbot subscription would be availing a service for consideration." This legal gap grew as AI use spread across India.

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