Genpact now gets over 50% of its revenue from outcome-based contracts instead of headcount. Global agentic AI officer Vijay Vijayasankar said, "We will guarantee a $3 one," regarding invoice processing costs. The firm started moving away from billing clients for the number of people assigned to a contract in August.

In its latest earnings call in August, Genpact's CFO Mike Weiner enumerated the categories of the non-full-time equivalent revenue, including fixed-fee, usage-based and outcome-based contracts.

Genpact is moving away from billing clients for the number of people assigned to a contract, with over 50% of its revenue now being de-linked from headcount, according to Vijay Vijayasankar, its global agentic AI officer."If we use the accounts payable example, we will go to a CFO and say: your invoice processing is currently running at $5 per invoice; we will guarantee a $3 one," Vijay said in an interview with ET. "You don't have to worry